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Oritor Services are the sole UK provider of the renown European Contact Centre from WICOM of Finland.
A true contact centre product that provides Multi-Channel operability not only for Voice but for E-mail, SMS and Fax combined with Remote Working and
Mobile Agents. This single integrated software solution runs in a standard Windows environment with High Availability Controllers to ensure
hot automated standby in the event of a failure.
Designed and developed, from conception as a Voice Over IP Contact Centre, the software is fully integrated, providing a comprehensive
Reporting facility for In-Bound or Outbound operation complete with tight integration of the industry leading Sytel dialler embedded
in the resident software.
Wicom utilises PC based softphones and working with any of today's leading headset providers, maximises desktop space and more importantly
vastly reduces building cabling costs.
Home working and remote supervisory capabilities ensure the contact centre can be managed and monitored from remote locations on a
real time basis.
With over 130 systems deployed across Europe for clients such as Fujitsu, Sanoma, The Fundraising Company, CapGemini, CCC,
Wicon's CSS platform provides high reliability across multi-site operations.
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