Contact Centre

Oritor Services have specialist skills and vast experience in the Contact Centre arena for over the past 20+ years.

With both technical and operational expertise in this arena, projects involving the various contact centre technologies have been delivered across Europe. 

Specialising in the IT infrastructure area of contact centres Oritor Services are highly skilled in platform/application design and  deployment required to support contact centre solutions whether hosted or premise based.

The company’s consultancy arm provides transformation support particularly in areas such as Call Centre to Multi Channel Contact Centre strategies.

Contact Centre Services

Basing technology solutions around VMware infrastructure environments and a strong consultative approach Oritor Services can provide a full range of the following:-

• Back Office Integration – Database or transaction based data manipulation
• Design and Deployment – Supporting ICT infrastructure
• Interactive Voice Response (IVR) – VXML Application design and deployment
• Hosted Solutions – Cloud based contact centre solutions
• Transformation projects – next generation contact centre solutions
• IL3/PSN – extensive knowledge to achieve required levels of accrediatation

Summary

Utilising all of the above skill sets Oritor Services have recently been engaged in the redesign and deployment of a major UK public sector Contact Centre replacement project. 

Consulting on the transitions from Call Centre to Multi-Channel  Contact Centre and responsible for the full design and deployment of all supporting IT infrastructure for the organisation involving a VMware based server environment running SQL database and TOMCAT application services along with IVR application server infrastructure. 

With a strong skill base in IVR, VXML application design, development and deployment this key area of the modern contact centre Oritor Services have delivered applications for the like of Bank of Ireland, QVC, UPS, J P Morgan, DVLA and many more.